What makes ZoeCrystal products special?
Every ZoeCrystal item is lovingly handcrafted with sparkling crystals and pearls, designed to add a touch of glamour to your life. From dazzling phone cases to chic handbags and bedazzled boots, each piece is made with care to reflect your unique style.

Are your products really handmade?
Absolutely! I, Zoe, personally craft every item with passion and precision in Hong Kong, ensuring top-notch quality and that signature bling you love.

Can I customize my order?
Yes, you can! I’m thrilled to create a custom piece that matches your personal vibe. Just reach out to discuss your vision, and I’ll make it sparkle!

What is your return policy?
We want you to love your ZoeCrystal treasures! Refunds or exchanges are available only for significant quality issues. If a crystal or pearl comes loose, we include extras for easy fixes, as this is part of the handmade charm. Please contact me within 30 days of receiving your order for any concerns.

What if my item arrives damaged or defective?
If you spot any damage or defects, please contact me within 30 days of delivery. I’ll happily remake and send a replacement to keep your sparkle shining!

Do you ship internationally, and are there extra costs for the USA?
Yes, we ship worldwide! For US customers, tariffs of 25–50% may apply, but don’t worry—these are already included in the price you see. No surprise fees!

How do I care for my ZoeCrystal items?
To keep your treasures dazzling, gently clean them with a soft cloth and avoid harsh chemicals or rough handling. Store them in a dry place to maintain their sparkle.

How long does shipping take?
Shipping times vary by location. Typically, orders are processed within 3–10 business days(please check the description of every item), with delivery taking 5–14 business days for international orders. I’ll keep you updated with tracking details!

Are the product photos real?
Yes, what you see is what you get! All photos show the actual handcrafted items, so you can shop with confidence knowing your piece will shine as pictured.

How can I contact you?
I’m here to help! Reach out via the contact form on my website or email me directly (info@zoecrystal.com) or chat with me from the chat box on the bottom left. I promise a friendly response—no biting! 😊