Below FAQ are some common concerns of our Customers before purchasing the items, if you have other questions, please just send it to
Email us at or Click on Live chat I will reply you within 4-8hours
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We normally take 2-3 processing time

* the high-volume of orders, all items usually take longer during holidays,Please contact us if you in rush

For information on delivery and shipping charges to your destination, view our Shipping options. ships worldwide .
ZoeCrystal Can not control and is not responsible for any duties and taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
yes , please contact us ,might charge in rush fee .
Yes,FREE LIFETIME REPAIR: Pay only for the shipping.
For your info,the price of Swarovski is the most expensive but Swarovski really gives a superb shine because they have more reflection angles and cut edges than Czech. If u are not willing to spend much but would love to have shinning crystals beside you. Czech crystal might be your good一 are not familiar with them. It really depends on you to see if the extra cost worth the extra scores of 15.
No, all items will check before ship The crystals will not fall of easily unless the product is dropped multiple times. We include a bag of crystals with your purchase in case this happens.
This ZoeCrystal product has been hand-crafted by skilled artisians using only the finest quality materials. To ensure years of satisfaction, do not subject your product to extreme temperatures. If leather or exotic skins should be exposed to rain, please wipe carefully with a soft cloth to minimize any markings that may occur.
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