(caused by Covid-19 Registered Mail estimated arrival time 1-3months )

Shipping Policy

A summary of your purchase, scheduled date of delivery and the tracking number of your shipment will be sent to you in a confirmation email once you have made your purchase. Please add info@zoecrystal.com to your address book to ensure our emails do not end up in your Junk Mail. You can also get in touch with us in case you do not receive our emails.

Most the Product(s) we ship via DHL/Express Delivery, the customer can choose registered mail for cheaper shipping cost 

Customs charges and taxes in the country the product(s) is being shipped to are your responsibility. These charges will have to be borne by you when your shipment reaches the destination.

DHL delivery /Express Delivery should take 3-6 business days, unforeseen circumstances notwithstanding. Please note that we will try our best to ship and have your order delivered as soon as possible.

 Registered mail will take 7-21 business days, unforeseen circumstances notwithstanding. Please note that we will try our best to ship and have your order delivered as soon as possible.

You will be notified via email once your product(s) has been shipped. If you have purchased multiple items that are likely to be shipped at different intervals in time, then you will be notified when each product has been shipped.

We ship worldwide:)

If you have any questions or concerns, please don’t hesitate to email us on info@zoecrystal.com.